Effective Date: November 19, 2024
Sureway Solutions values customer satisfaction and strives to deliver exceptional services. This refund policy outlines our approach to handling refund requests for the services we provide.
- General Refund Terms
- Refunds are not available for completed and delivered projects. Once the final deliverables have been handed over to the client, the project is considered closed, and no refunds will be issued.
- For projects that are in progress, refunds may be issued on a prorated basis, depending on the work completed up to the date of the refund request.
- Refund Request Process
To request a refund, please contact us at:
Email: support@surewaysolutions.us
Phone: (512) 778-0151
Include the following information:
- Invoice or project reference number.
- Reason for the refund request.
- Any relevant details about the project.
- Processing Refunds
- Refund requests will be reviewed within 5 business days of receipt.
- Approved refunds will be processed within 10 business days to the original payment method.
- The amount refunded will depend on the progress of the project and the scope of work completed.
- Non-Refundable Cases
- Refunds are not available for completed, delivered, and signed-off projects.
- Custom or specialized services initiated at the client’s request are non-refundable.